Designed a new system facilitating the migration of California Medicaid, Medical providers, submitters, and drug manufacturers to the DHCS Provider Portal. Ensured a smooth transition and enhanced user experience throughout the process.

My contributions:

• Led UX design of five applications:

  • Drug Rebate - Generated $1.5 billion yearly

  • Access the Every Woman Counts Detecting Early Cancer (DETEC) system

  • Internet Professional Claim Submission

  • General Eligibility

  • Behavioral Health

• Directed and delivered UX design efforts for two development squads, averaging 12 - 15 team members per squad.

• Evaluated and prioritized design work in Program Increment (PI) Planning, refined problem statements, evaluated epics, wrote design stories and acceptance criteria.

• Led stakeholder Enterprise Design Thinking workshops, design reviews and showcases.

• Developed and implemented a design system based on the State of California CAMMIS style guide.

• Wrote UI helper text, alert banners, notifications and emails, documented logic and business requirements.

• Collaborated with the design team and development team to maintain alignment and consistency in design system roll-out.

• Designed low and high-fidelity wire frames, Created design components in Figma.

• Created Minimum Viable Products (MVP’s), road maps, user journeys, user stories, flow maps and defined features.

• Contributed to User Acceptance Testing (UAT) by packaging design stories, acceptance criteria, and wire frames for Pharmacy Benefits Division user testing stakeholders.

• Tracked biweekly feedback and implemented changes to correct defects.

• Conducted user research surveys.